Delivery & Shipping Policy
When goods arrive, what it costs, and how project delivery works.
Where we deliver
We deliver within the United Arab Emirates. We do not currently ship internationally from this website, and we do not supply to any country subject to OFAC sanctions — see our Terms & Conditions.
Processing and timeframes
Orders are processed within 1–2 business days of payment being confirmed.
Estimated delivery is 2–5 business days across the UAE from despatch.
Delivery times are estimates, not guarantees. Delays caused by couriers, customs, extreme weather or other circumstances outside our reasonable control are excluded. We will keep you informed if a delivery is running late.
Business days are Monday to Friday, excluding UAE public holidays.
Delivery charges
Any delivery charge is calculated and shown before you pay. Bulky or high-value items may carry a separate freight or installation-delivery charge, which is stated on the quotation.
Receiving your delivery
Someone aged 18 or over must be present to receive and sign for the delivery at the address given.
Please check the packaging on arrival. If it is visibly damaged, note this on the courier's paperwork and tell us within 48 hours so we can deal with the carrier.
If nobody is available, the courier will attempt redelivery. Repeated failed attempts may incur a further delivery charge.
Project deliveries and installation
For project work, equipment is delivered to site or held in our warehouse in line with the programme in the accepted quotation, and installation is scheduled with you in advance.
Site readiness — power, access, completed civil and joinery work — determines the installation date. Where the site is not ready on the agreed date, we will reschedule to the next available slot.
Title and risk
Risk in goods passes to you on delivery. Ownership passes when we have received payment in full.
Contact us
ModoSmart Technologies LLC
M-04, Al Garhoud Business Center, Dubai, United Arab Emirates
Telephone: +971 58 100 6636
Email: [email protected]