Refund Policy
How and when money is returned to you.
How refunds are paid
Refunds will be done only through the Original Mode of Payment.
A card payment is refunded to the same card. A bank transfer is refunded to the account it came from. We cannot refund to a different card, a different account, or in cash.
Timing
Once a returned item has been received and inspected, or a cancellation has been agreed, we process the refund within 7 business days.
After we process it, your bank or card issuer decides when the money appears on your statement — typically a further 7–14 business days. That part is outside our control.
What is refunded
Where goods are faulty, damaged in transit or incorrectly supplied, we refund the full amount you paid including any delivery charge.
Where you have changed your mind, we refund the price of the goods. The original delivery charge and the cost of returning them are not refunded.
Where a project is cancelled, the amount refunded is calculated under the Cancellation & Replacement Policy.
Deductions
We may reduce a refund to reflect a loss in value where goods have been handled more than was necessary to check them, or where items are returned incomplete.
Currency
Refunds are made in AED, the currency charged. Where your card is issued in another currency, the amount you receive depends on your bank's exchange rate on the day it processes the refund, which may differ from the rate on the day you paid.
Contact us
ModoSmart Technologies LLC
M-04, Al Garhoud Business Center, Dubai, United Arab Emirates
Telephone: +971 58 100 6636
Email: [email protected]