Return Policy
When goods can be returned, and in what condition.
Return window
You may request a return within 7 days of the date you received the goods. Requests made after 7 days cannot be accepted except under the manufacturer's warranty.
Condition
Goods must be returned in their original packaging, unopened and with the manufacturer's seal intact, together with proof of purchase.
Opened or unsealed goods cannot be returned unless they are faulty, damaged in transit, or not what you ordered.
Faulty, damaged or incorrect goods
If an item arrives faulty or damaged, or is not what you ordered, tell us within 7 days of delivery and we will collect it at our cost and replace it or refund it in full — your choice.
This does not affect your statutory rights under UAE consumer protection law.
Return shipping
Where you are returning goods because you have changed your mind, the cost of returning them is yours.
Where the goods are faulty, damaged in transit or incorrectly supplied, we arrange and pay for collection.
What cannot be returned
Goods that have been opened, installed, commissioned or configured.
Items made, ordered or programmed specifically for you.
Software, licences and subscriptions once activated.
Services already performed, and materials consumed in performing them.
How to start a return
Email us at the address below with your order number, the item, and the reason. We will confirm in writing whether the return is accepted and tell you where to send it — please do not send anything back before you have that confirmation.
Contact us
ModoSmart Technologies LLC
M-04, Al Garhoud Business Center, Dubai, United Arab Emirates
Telephone: +971 58 100 6636
Email: [email protected]